Application Management Services
Align your Applications with Strategic Business Goals
As the demand for SAP applications grow, so does the complexity and breadth of business. In order to achieve operational and strategic objectives, solutions must include superior technical expertise, dependable support, continuous knowledge management, and measurable cost efficiencies.
It is here that IOTEK becomes a leader and partner for your organization to provide you Application Management Services. IOTEK Application Management Services is designed to help organizations optimize cost, integrate information technology infrastructures and facilitate business process adaptation to unlock hidden value. Our innovative hybrid delivery model leveraging a flexible support model and global delivery capability enable a dynamic transformation of your otherwise fixed cost to variable cost inline with your actual needs.
Benefits of IOTEK AMS Services & Solutions
Methodology and Expertise
- Leverage Best Practice Methodologies
- Benefit from broad experiences of team that has exposure to a broader set of scenarios
- Deep expertise in improving in IT Processes, System Utilization and Solution Effectiveness
Optimized Cost
- Reduce the cost of operation using a Hybrid delivery model and flexible support model
- Lower consulting cost with a global delivery team
- Eliminates infrastructure cost for the team – Office space, desktops/laptops, telephone etc.
Geographical and Time Zone Coverage
- 24/7 global coverage
- Offshore and Nearshore locations
- Global presence to support Asia, Europe and Americas
Flexibility, Reliability and Scalability
- Sustain operations at a lower cost with high Reliability and Quality
- Framework for Flexible Engagement across Changing Business Needs
- A perfect blend of experienced consultants with multiple skills
IOTEK AMS Methodology
IOTEK has designed a proven methodology for application maintenance that covers application support, technical and functional support for Application Maintenance and Support services. Our process begins with corrective maintenance, which progresses to adaptive, preventive and perfective maintenance. Our learning experience, enhances application stability, lowers support costs, reduces the total-cost-of-ownership (TCO) and steers continuous improvements in the quality of service.
Application Management Services
Our AMS managed services are designed to help your organization use smart, efficient ways to optimize and generate more value from application portfolios. IOTEK being one of the SAP Certified Application Management Service (AMS) Provider, has been helping customers reduce IT complexity and costs for over a decade and have evolved with the experience of working with large enterprises and small businesses at the same time. We help to optimize all business-related processes and it will increase ROI.
Our Technical services are designed to help your organization use smart & efficient ways to extend and optimize your ERP, thus helping to generate more value from your application portfolio.
- Add-on functionality developments and enhancements
- Application integration
- Development services using standard ABAP, HANA, UI5, FIORI, WebDynpro, FPM, Workflow, Adobe Forms, IDOC/ EDI, PI/PO, SCI, BI/BW.
- Development services using non-SAP technologies such as Angular, Node, Postgre etc. to help extend your core ERP application
- Support for SAP upgrades and migration to S/4 HANA
- Data Migration
We leverage deep SAP specialization from our industry and functional competency teams to provide you post implementation business support in activating functionalities and processes in new business areas. We also help optimize usage of functionalities implemented through a combination of process redesign and user training.
- Configuration of SAP modules and Sub modules
- Business unit rollouts to different geographical locations
- Changes to business processes having cross module impacts
- Month end and year end activities
- User training
- Functional support for SAP upgrades and migration to S/4 HANA
We deploy highly experienced and deep problem-solving consultants to ensure the best and optimized usage of your SAP landscape. Our Basis support includes
- SAP Monitoring and Performance
- Storage Space Monitoring and Expansion
- Support Package Application
- User and Security management
- Transport Management
- OS and DB Migration Support for ECC
- SAP upgrades and migration to S/4 HANA
SAP AMS Support Models
IOTEK recognizes two major support service models for SAP applications dedicated support and shared support model. Various factors need to be taken into consideration while choosing the right model - customer readiness, Processes criticality, stability and ROI.
Dedicated Support Model
Our AMS support model provides cost effective solutions to help IT teams drive business value and resolve complexity.
Our streamlined approach, born out of years of experience, ensures operational excellence that contributes flexibility, agility, scalability and predictability to your business projects and needs.
By leveraging our proven methodology, we facilitate the successful transition of SAP business systems into an efficient managed services model, allowing you to focus on what’s important for your organisation
Our framework takes complete ownership of the lifecycle of your enterprise applications with the flexibility and affordability you should expect.
Shared Support Model
Managing your SAP applications involves load peaks and troughs in various functional, technical and administrative areas. Your resource availability could be severely lacking at times to meet user expectations and at other times, could be idling.
The way to satisfy all business requirements, would be to maintain peak resource availability at all times. This however could be cost prohibitive. Also, your ability to bring in consultants on a need basis from external sources could have productivity issues as they would lack an understanding of your business environment.
Our consultants can help in supporting your overflow work through capacity augmentation or take independent charge and deliver quick turnaround projects.
Global Delivery Models
Onsite
- Physical presence at the client’s premise
- Most suitable for complex projects
- Recommended for projects that require extensive business analysis and elaborate discussions
- Client has direct control on the project execution at the resource level
- Easy and better communication
Offsite
- IOTEK location within the United States
- Flexibility to quickly ramp up / ramp down resources
- Physical proximity helps to understand customer requirements better
- Onsite availability as and when needed
- Better coordination between the client team and IOTEK
- Reduced infrastructure cost
Offshore
- IOTEK location outside the United States
- Advantage of cost arbitrage due to lower overheads in offshore location
- Flexibility to quickly ramp up / ramp down resources
- Access to multiple technologies, skill sets and varying experience levels
- Service delivery
across all time-zones
Hybrid
- A client specific combination of onsite, offsite and offshore delivery models
- Flexibility to design the
most robust IT outsourcing model to fit client needs - Advantage of cost and skill requirement optimization while leveraging the benefits of all delivery models
- Easy and better communication
between offshore and
onsite teams
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